The Stuff You Want to Know...

Paracord Paul's OutPost Frequently Asked Questions -- and Answers!

Law Enforcement and Military orders always go to the front of the line.

Lead Time is in Business Days

CONTACT INFO: Mailing Address: Paracord Paul® 134 Waverly Circle Building B Senatobia, MS 38668 Phone: 662.560.6336 Business Hours: Monday-Friday 9a-5p CT

I have a discount code... where do I enter it? How do I make sure my paracord item/bracelet fits? What is your return policy? What type of clasps do your bracelets have? What if I want something custom? How quickly do you ship? How do I know when my order has shipped? How long will my order take to get to me?

What are your shipping costs? How do you ship? What if I have a question about my order? Do you ship Internationally? Do you charge sales tax? Do you offer wholesale pricing? Do you sell kits or supplies to make paracord bracelets? Who is Paracord Paul?

• I have a discount code... where do I enter it? On the VIEW CART page (see the button in the mini-cart in the right sidebar). If you have a discount code, make sure you enter the code in the "Discount Box" right under the list of items in your cart on the actual cart page (View Cart) and then hit the "Apply Discount" button. Your shopping cart will be automatically updated to reflect the discount amount and then you can proceed through checkout.
  
  PLEASE NOTE: YOU MUST ENTER YOUR COUPON CODE WHEN PLACING YOUR ORDER AS ORDERS WILL NOT BE REVISED TO INCLUDE DISCOUNTS RETROACTIVELY ONCE AN ORDER IS PLACED.



• How do I make sure my item/paracord bracelet fits? By not guessing and using the instructions here. If you follow the instructions and provide that info to me (this goes for dog collars too) I'll ensure your item fits you comfortably based on the info you provide.

  IMPORTANT:

  Do not guess; do not surmise. Use these instructions and your bracelet will fit properly.
  Bracelets can be up to 9 inches in length. If you are looking for longer lengths check out our paracord ankle bracelet or paracord dog collar. Longer lengths requires more cord and therefore will incur additional charges so feel free to e-mail me with details of what you are looking for and I'll provide a quote.



• What is your return policy?
  
  If something isn't right, e-mail me and I'll make it right however, I cannot be expected to incur replacement/modification costs and return shipping for those who do not take the time to provide accurate measurements or correct order details. We are unable to replace or accept returns on items due to incorrect order details.
  
  I custom knot each item just for you based on your order -- all sales are final. That is why it is so important for you to measure your wrist per the instructions on this site and double-check your order details upon check-out. If you do not measure or guess and your item doesn't fit, you need to request a RMA and for a small fee ($4-5 or bracelets $8 for dog collars) to cover our return shipping and time -- if possible -- I'll modify your bracelet based on the new measurement you provide.
  
  As a courtesy, please contact me within 30 days of receipt of your order so we can discuss how to best proceed. All returns must have our RMA # on the outside of the box/envelope to be accepted. Items shipped back to us without an RMA number or the courtesy of discussing with us first will be refused.



• What type of clasps do your bracelets have? All bracelets come with our standard plastic contour buckle. You can upgrade to our TactiCool Stainless Steel ADJUSTABLE Shackle for only $4.00 more. The adjustable portion of the shackle is now also Stainless Steel as of 4/26/12.



• What if I want something custom? I'm all about doing custom work! However, I have to be careful when entertaining custom jobs so I can maintain the service levels my customers have come to expect. When you see our lead time is at 2-3 days, you'll know I have more time to consider unique requests.



• How quickly do you ship? Keep in mind each of your items are handmade to order. LOE and Military orders are given first priority. You can always find our current lead-time at the top of this page and in the right hand sidebar of your screen.
  
  Due to the amount of knotting required on larger orders and dog leashes, these orders will take more time than our posted lead time -- so plan on an additional 2-3 days just to be safe.



• How do I know when my order has shipped? You will receive an e-mail from us noting your item(s) are on the way. If you upgraded to USPS Priority your e-mail will include your tracking number. There are no tracking numbers with USPS First Class shipments. @hotmail.com, @yahoo.com and @aol.com customers please be sure to add "orders@paracordpaulsoutpost.com" to your approved senders or white-list so you get our e-mail confirmations.



• How long will my order take to get to me? We are in zip code 38668 in northern Mississippi. First Class USPS will vary to your location. Let's be real -- Uncle Sam's postal service is not the most consistent or reliable -- so plan on 3-5 days to get your package; 7-10 if you are on either coast. We highly recommend if you want to get your items quicker and have a tracking number that you can upgrade to Priority using our special customer deal for only $4.95 which takes 2-3 days from our location to yours once in Uncle Sam's hands (and even that isn't guaranteed by USPS!).



• What are your shipping costs? USPS First Class Mail is included in my prices for all orders shipping within the USA! You also have the option of upgrading to USPS Priority at a reduced rate (we only charge you $4.95 of the USPS Priority fee) during the checkout process.



• How do you ship? All items are shipped USPS First Class Mail and you have the choice of upgrading to USPS Priority if you desire. If you need expedited shipping because you have a special day, birthday or event you need my items for, just e-mail me and we can discuss how best to reach your target date!



• What if I have a question about my order? You can login to your account to check status. Or, just e-mail us with your order number so we can identify your order and get back to you with the answers to your questions.



• Do you ship Internationally? You bet! Orders received from outside the USA will incur additional shipping fees. For tracking purposes we only ship USPS Priority outside of the United states. USPS raised International shipping rates in January 2012 for the majority of international locations by $3.00. Therefore we had to increase what we charge as well. Cost to ship to Canada is $14.95 S&H. All other locations that we ship to are $18.95 S&H. Simply place your order and our system will calculate your the Priority shipping fees to your location. If you don't see your country listed in our checkout -- contact us to see if we can add you!



• Do you charge sales tax? Being we are located in the fine state of Mississippi, sales tax of 7% is only collected from those who also reside in Mississippi.



• Do you sell kits or supplies to make paracord bracelets? No we do not. The materials we use to hand make the unique products on this site are not available for sale.



• Do you offer wholesale pricing? We do not offer wholesale pricing off our already low prices to retailers or the general public. We will consider offering discounts to charity events and special causes that we believe in. Feel free to contact us with your information for more details.



• Who is Paracord Paul^®? Paracord Paul^® is not just a company name -- I am a U.S. Air Force Veteran who makes the quality products on this site by hand. I use only the best materials I can find and take quality and service very seriously. For more -- click here.

Still Have Questions? E-mail me!

LEGAL STATEMENT: Paracord Paul^® is a registered trademark. We diligently and aggressively protect our trademark, our copyright protected content and images from unauthorized use. Doing so is unacceptable and we will not hesitate to file a DMCA complaint with the hosting company of unethical individuals causing the offending Web site to be taken off-line. Govern Yourself Accordingly.